Overview — Who We Are and Why This Policy Exists
SkyReach Cranes is India's premier crane rental and heavy lifting solutions company, headquartered in Pune, Maharashtra, and operating across 10 major cities including Mumbai, Delhi, Bangalore, Hyderabad, Ahmedabad, Kolkata, Vizag, Noida, and Gurgaon. We offer mobile cranes, tower cranes, crawler cranes, truck-mounted cranes, Farana cranes, rough terrain cranes, telescopic hydra cranes, and boom lifts to construction companies, industrial plants, infrastructure developers, and project managers across India.
When you visit our website at www.skyreachcranes.com, request a quote, call our team, or interact with us in any other way, you may share personal information with us. This Privacy Policy is our promise to you about how that information is collected, used, stored, protected, and — when the time comes — deleted.
We have written this policy in plain language because we believe you deserve to understand it without needing a legal degree. If anything here is unclear, please reach out to us directly at info@skyreachcranes.com and we will explain it to you personally.
Your data belongs to you. SkyReach Cranes will never sell, rent, or auction your personal information to third parties for marketing purposes. We collect only what is necessary to provide you with excellent crane rental services and to improve your experience on our platform.
This Privacy Policy applies to all information collected through our website, our quote request forms, telephone enquiries, email correspondence, and any other interaction you have with SkyReach Cranes. It applies equally to individuals and to authorised representatives of companies and organisations.
Information We Collect
We collect two broad categories of information: information you give us directly, and information that is collected automatically when you use our website. Here is a transparent breakdown of each type.
2.1 Information You Provide Directly
When you fill out the quote request form on our website, call our helpline, send us an email, or communicate with us in any way, you may provide us with personal data including:
- Your full name and the name of your company or organisation
- Your phone number and email address
- Your project city and the type of crane service you require
- Project details such as load weight, lift height, site access conditions, and project duration
- Billing and payment information when you enter into a rental agreement with us
- Any other information you voluntarily include in messages, correspondence, or forms
None of these fields are collected without a clear, practical reason. Your phone number helps our specialists call you back. Your project details help us recommend the right crane and operator for your specific situation. Your city tells us which of our 10 service locations is closest to your project.
2.2 Information Collected Automatically
When you visit our website, certain technical information is collected automatically by our servers and analytics tools. This typically includes:
- Your IP address and approximate geographic location (city/region level, not street address)
- The browser type, version, and operating system you are using
- The pages you visit on our site, the time spent on each page, and the links you click
- The referring URL — the website or search engine that brought you to us
- Device information including screen resolution and device type (desktop, tablet, mobile)
- Technical error logs and performance data to help us identify and fix issues
This information is collected in aggregate and is used to improve the performance and usability of our website. It is not used to individually identify you unless combined with information you have provided directly.
2.3 Information from Business Enquiries and Contracts
If you proceed from a quote request to a rental agreement with SkyReach Cranes, we will collect additional information necessary to fulfil the contract — including site address, GST registration number, authorised signatory details, and bank account information for invoicing and payment processing. This information is governed both by this Privacy Policy and by the specific terms of your rental agreement.
How We Use Your Information
Every piece of data we collect serves a specific, legitimate purpose. We do not collect information speculatively or store it indefinitely without reason. The table below outlines the primary ways we use your data and the legal basis for each use.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Responding to quote requests and providing crane rental services | Name, phone, email, city, project details | Contractual necessity / Pre-contractual steps |
| Processing rental agreements, invoices, and payments | Company name, GST details, billing address, bank info | Contractual necessity |
| Sending service confirmations and project-related updates | Name, phone, email | Contractual necessity |
| Improving our website performance and user experience | Anonymous usage data, browser info, IP address | Legitimate interest |
| Sending occasional service updates or relevant industry information | Email address | Consent (opt-in only) |
| Complying with legal obligations, tax records, and regulatory requirements | Billing and contract data | Legal obligation |
| Preventing fraud and ensuring the security of our systems | IP address, device data, usage logs | Legitimate interest |
We will never use your personal data in ways that are incompatible with the purposes listed above without first informing you and, where required, obtaining your explicit consent.
Data Sharing — Who Sees Your Information
We take the trust you place in us very seriously. SkyReach Cranes does not sell, trade, or lease your personal information to any third party for commercial or marketing purposes. Period.
There are, however, specific and limited circumstances where we may share your information with third parties — always with appropriate safeguards in place:
4.1 Service Providers and Partners
We work with a small number of trusted third-party service providers who help us operate our business. These include our website hosting provider, email delivery platform, and accounting software. These partners access only the data they need to perform their specific function, are bound by confidentiality agreements, and are not permitted to use your data for their own purposes.
4.2 Crane Operators and Regional Teams
When your project is confirmed, relevant contact and project details are shared with the SkyReach team member or certified crane operator assigned to your site. This is necessary to deliver the service you have contracted. All our employees and operators are bound by strict data confidentiality obligations.
4.3 Legal and Regulatory Disclosure
We may disclose personal information if required to do so by law, court order, or a competent regulatory authority under Indian law — including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023 (DPDPA), or any applicable tax regulations. We will, wherever legally permissible, notify you before complying with such a disclosure request.
4.4 Business Transfers
In the unlikely event of a merger, acquisition, or sale of all or a significant portion of SkyReach Cranes' business assets, your personal data may be transferred as part of that transaction. We will notify you via email and a prominent notice on our website before your data becomes subject to a different privacy policy.
No cross-border data transfers. All personal data collected by SkyReach Cranes is stored and processed within India. We do not transfer your data to servers or third parties located outside the Republic of India, unless you are explicitly informed of and consent to such a transfer.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to make your browsing experience better and to help us understand how people use our site. We use only the cookies we genuinely need and have categorised them clearly below.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Ensures the website loads correctly, navigation functions, and forms work. These cannot be disabled without breaking the site. | No — these are essential |
| Performance / Analytics | Tracks page visits, session duration, and user flow to help us improve the site. Data is anonymised and aggregated. | Yes — via browser settings |
| Functionality | Remembers your preferences (e.g., city, service type) so you don't have to re-enter them on repeat visits. | Yes — via browser settings |
We do not use advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect how some features of our website function. For detailed guidance, visit your browser's help documentation.
We use Google Analytics in anonymised mode to understand aggregate website traffic patterns. Google Analytics data does not personally identify individual visitors. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
Data Security — How We Protect Your Information
SkyReach Cranes takes the security of your personal information seriously. We apply multiple layers of technical and organisational safeguards to protect your data from unauthorised access, accidental loss, alteration, or disclosure.
- Our website uses HTTPS (SSL/TLS encryption) for all data transmitted between your browser and our servers
- Access to personal data within our organisation is restricted on a strict need-to-know basis
- All staff who handle personal data receive training on data protection practices and confidentiality obligations
- We use reputable, security-audited hosting infrastructure with regular backups and intrusion monitoring
- Payment information is handled through PCI-DSS-compliant payment gateways; SkyReach Cranes does not store raw card data on its own servers
- We conduct periodic reviews of our data handling practices to identify and address potential vulnerabilities
No system connected to the internet is completely immune to risk. While we implement industry-standard protections, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities as required under the Digital Personal Data Protection Act 2023 (DPDPA).
Your Rights Over Your Personal Data
Under the Digital Personal Data Protection Act 2023 (DPDPA) and applicable Indian law, you have clear, enforceable rights regarding your personal data. We respect these rights and have built simple processes to help you exercise them without unnecessary delays or bureaucracy.
Right to Access
You can request a copy of all personal data we hold about you. We will provide it within 30 days of your verified request.
Right to Correction
If any information we hold about you is inaccurate or out of date, you can ask us to correct it and we will do so promptly.
Right to Erasure
You can ask us to delete your personal data where it is no longer necessary, or where you withdraw consent — subject to legal retention requirements.
Right to Data Portability
You may request your data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time by contacting us or clicking "unsubscribe."
Right to Grievance Redressal
If you believe your data rights are being violated, you can raise a complaint with us directly. If unresolved, you may approach the Data Protection Board of India.
To exercise any of these rights, please contact our Privacy Officer at info@skyreachcranes.com or write to us at our Pune headquarters. We will acknowledge your request within 7 business days and resolve it within 30 days. In cases of complexity or high volume, we may extend this period by an additional 30 days, in which case we will inform you of the extension and the reason.
We will never charge a fee to process a legitimate data rights request unless the request is manifestly unfounded, repetitive, or excessive — in which case we may charge a reasonable administrative fee or decline to comply, explaining our reason clearly.
Data Retention — How Long We Keep Your Information
We do not hold onto your personal data any longer than necessary. Our retention periods are determined by the purpose for which the data was collected and by applicable legal obligations.
- Quote request data — if a project does not proceed to contract, we retain your enquiry data for up to 12 months. This allows our team to follow up or assist if your requirements change, after which the data is deleted or anonymised.
- Rental agreement and contract data — retained for 7 years from the end of the contract period to comply with Indian tax and accounting regulations (GST Act, Income Tax Act).
- Website analytics data — retained in anonymised, aggregated form for up to 26 months before deletion.
- Communication records — emails and call logs related to project enquiries are retained for 24 months and then deleted unless they form part of an active contract file.
- Marketing consent records — retained for as long as you remain opted in, plus 12 months after opt-out to demonstrate compliance with consent records.
When retention periods expire, data is securely deleted or permanently anonymised so it can no longer be linked to any individual. If you request early deletion and there is no legal obligation to retain your data, we will action your request without undue delay.
Third-Party Websites and Links
Our website may contain links to third-party websites — for example, industry bodies, government portals, or partner organisations. These links are provided for your convenience and to help you find useful resources. However, once you click a link and leave the SkyReach Cranes website, this Privacy Policy no longer applies.
We have no control over the content, privacy practices, or data handling of third-party websites, even if we link to them. We encourage you to read the privacy policy of any external website you visit before sharing any personal information. SkyReach Cranes is not responsible for the privacy practices or content of any linked external sites.
This also applies to any social media platforms where SkyReach Cranes may maintain a presence (LinkedIn, Twitter/X, Facebook, Instagram). Interactions on those platforms are governed by the privacy policies of the respective platforms, not by this policy.
Children's Privacy
SkyReach Cranes provides professional crane rental and industrial lifting services. Our website and services are directed exclusively at business professionals, construction firms, project managers, and adult individuals involved in industrial or infrastructure projects. Our services are not directed at children.
We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@skyreachcranes.com. We will take prompt action to delete such information from our records.
Changes to This Privacy Policy
As our business grows and as data protection laws in India evolve — including under the Digital Personal Data Protection Act 2023 and its implementing rules — we may need to update this Privacy Policy from time to time. When we do, we will:
- Update the "Last Updated" date at the top of this page
- Post a clear notice on our website homepage for at least 30 days following any material change
- Send an email notification to users who have provided their email address, where the change materially affects how we use their data
- Where required by law, seek fresh consent before processing your data under new terms
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes have been posted constitutes your acknowledgement of the updated policy. If you disagree with any material change, you have the right to withdraw consent and request deletion of your data.
Previous versions of this Privacy Policy are available on request by emailing info@skyreachcranes.com.
Contact Us — Privacy Enquiries and Complaints
We welcome any questions, concerns, or feedback about how SkyReach Cranes handles your personal data. Whether you want to exercise a data right, report a concern, or simply understand something in this policy more clearly, our Privacy Officer is here to help.
If you are not satisfied with our response to your complaint or concern, you have the right to lodge a complaint with India's Data Protection Board of India once established under the DPDPA 2023, or with any other competent supervisory authority under applicable Indian law.
Get in Touch With Our Privacy Team
We aim to respond to all privacy-related enquiries within 7 business days. For urgent matters, please call our main line and ask to speak with our Privacy Officer.